We cannot cancel the order if the product is already shipped out. If the order is canceled you will get a full refund. We accept order cancellations before the product is shipped or processed. HSU Shop shall not be held liable for delays to the estimated delivery date provided natural disaster, strike, and customs inspection occur during delivery. Also, there would be shipping delays during public holidays in the US, EU, China, or your countries, such as the Christmas or New Year holidays.ģ. Please note that there will be shipping delays because of the Corona pandemic around the world. HSU Shop shall not be held liable for delays to the estimated delivery in the below circumstances.Ģ. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. SHIPPING DELAY CAUSED BY CORONA PANDEMIC & PUBLIC HOLIDAYSġ. This amount will be deducted from your merchandise refund. If you refuse a shipment from HSU Shop or do not take the necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to HSU Shop. change address) when the product has been shipped already.Ģ. Please note that the customer shall be responsible for any additional fee caused by redirecting requests on your side (e.g. Once your order is ready for delivery, you will receive an email titled with Your Order Is On The Way from us with the tracking number.Ībout 7 -15 Working Days (mostly 7-12 working days, longer if your address is marked as remote)ġ. The shipping carriers will vary depending on your shipping address, country, and region. HSU cooperate with the most appropriate carriers in the business to make sure your order gets to you on time, such as DHL, FedEx, UPS, USPS, and others. US, UK, & DE W arehouse: 1-2 working days BOX addresses as the couriers we cooperate require a signature to confirm delivery. Please fill in the detailed address at checkout.Īfter receiving an order, it will take 1-3 working days to prepare the products prior to shipment.
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